NBA Live 18 players that have trouble with the game are first invited to visit the Help page before opening a ticket. Lots of useful info can be found on this page. The top left side of the page shows server status for Xbox One and PlayStation 4. This is a good place to check if the servers are up if you are experiencing connectivity issues.
Clicking on the next section (the one called Having trouble?) opens a page in a new tab that has answers to popular issues. On this page, players will learn what to do in case they have account and connectivity troubles. There are also links to the Facebook and Twitter profiles. If players' issue is not listed on this page, they can go back to the main page and use the search filters to look up their issue. There are three filters. The first one allows players to select a topic. Several topics are listed here. Players can browse the answers section by filtering based on topics like Missing Content, Technical Support, Codes and Promotion, Warranty, and such. If no filter is selected, general entries will be shown so players can just look through them. More can be viewed by pressing the Load More button. The second filter is for platform selection. There are two options here: Xbox One and PlayStation 4. These are the platforms on which the game is available. The third filter is a text field that allows players to create a keyword filter by typing something that describes their issue. Players can check the “Include content from the archive” box to have more results. This option should be considered too.
The last part of the Help page allows players to go to the Answers HQ and view the NBA Live 18 manuals. The Answers HQ is a community resource for information about the game. If players are still having troubles, they can contact the support team by using the Contact Us button.
